Please submit all support requests with the following
information along with a description of the problem and your expectations, steps to
reproduce the problem, detailed error messages, and code samples as appropriate. Please
include contents of the VisualAge Debugger stack trace (in the debugger select
Stack | Copy Stack Trace Text) if applicable.
Send support requests to support@smalltalksystems.com.
Priorities are:
Low: minor impact, resolution desired but not required
Standard: resolution needed, but can continue working on project
High: work substantially impaired, deadline is near, etc.
Critical: system down, deadline imminent, etc.
Format:
Product name/version :
Serial # : (only via email - do not post on forum)
Support # : (only via email - do not post on forum)
OS Name/Version :
VisualAge Version :
Priority : Low/Standard/High/Critical
For example:
Product name/version : WindowBuilder Pro V4.5
Serial # : evaluation
Support # : none
OS Name/Version : Windows NT 4.0
VisualAge Version : 4.5
Priority : Standard